Sonos CEO Points an Apology

Practically 3 months after launching their botched app replace, Patrick Spence has lastly issued an apology for what occurred and shared a timeline for getting the remaining points resolved.

Firstly, let me say that I do know lots of people have been negatively affected by the Sonos app replace. If that’s you, I’m sorry and I perceive your frustration. I’d be livid if I dropped a bunch of cash on one thing that I couldn’t get to work correctly too.

Watch extra on Youtube.

However as a brand new Sonos consumer, I’m loving my Sonos merchandise up to now and don’t actually use the app. Thus far, my expertise of utilizing our Sonos Arc and Sub is both when watching TV or when interacting with Alexa for one thing like Amazon Music.

It really works seamlessly and I’ve no complaints by any means.

However seeing the entire complaints from different Sonos customers has precipitated me a bit of anxiousness as as to if or not I made the suitable choice to purchase in to the Sonos ecosystem within the first place.

In my thoughts, seeing the assertion from the CEO and seeing the publicly-shared timeline to repair the remaining points offers me confidence that they’re making an attempt to make things better and can attempt to do the suitable factor by their prospects sooner or later.

For that, I’m grateful.

I additionally must surprise why it’s taken the CEO so lengthy to make a press release like this and to offer readability to the group concerning the timeline of future modifications. I ponder in the event that they’ve seen a decline in gross sales and it is a determined try and arrest that decline.

I don’t know, I’m simply speculating right here, however it’s one thing I’m interested in.

Sonos app fix timeline
The timeline for app fixes

Are you a Sonos consumer? Have you ever been impacted by the app replace?

Let me know what you make of all this.

In case you’re out there for some Sonos merchandise, that is what I’ve in my house:

Sonos Arc Soundbar https://amzn.to/3VUk3TF (affiliate hyperlink)

Sonos Sub Gen 3 https://amzn.to/4eA7mEU (affiliate hyperlink)